Privacy Policy

1. Introduction

At Zervice ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Agentic Website Expert platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and company details when you register
• Profile Information: Professional information, preferences, and settings
• Payment Information: Billing address and payment method details (processed securely by our payment providers)
• Communications: Messages, feedback, and support inquiries you send to us

2.2 Information Collected Automatically

• Usage Data: API calls, feature usage, and interaction patterns
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP addresses, access times, and pages viewed
• Cookies: Session and preference cookies for functionality and analytics

2.3 Agent Card Data

When you use our platform to create Agent Cards for the A2A Registry, we collect and process the agent configuration data, API schemas, and metadata you provide.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related notifications
• Register your agents with the A2A Registry
• Provide customer support and respond to inquiries
• Send service updates, security alerts, and administrative messages
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our platform (hosting, analytics, payment processing)
• A2A Registry: Agent Card information is shared with the Global A2A Registry as part of the registration process
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required for legal or legitimate business purposes.

6. Your Privacy Rights

6.1 General Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

6.2 GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

6.3 CCPA Rights (California Residents)

California residents have the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. We do not sell personal information as defined by the CCPA.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our site

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

8. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but strive to protect your information to the best of our ability.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by relevant authorities.

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: privacy@zervice.us
Website: www.zervice.us

For GDPR-related inquiries, you may also contact our Data Protection Officer at dpo@zervice.us.